Shipping Policy

Last updated: July, 2026

At The Creative Kitty, we're just as excited for your order to arrive as you are! We carefully pack every kit to make sure it reaches you safely and ready for your next creative session.

Processing Times

Orders are typically packed and dispatched within 1–3 business days.

During new product launches, sales or holiday periods, processing times may be slightly longer. If there are any significant delays, we'll let you know as soon as possible.

Shipping Within Australia

We currently ship Australia-wide.

Shipping options and pricing are calculated at checkout based on your location and chosen delivery method.

Once your order has been dispatched, you'll receive a confirmation email with tracking details so you can follow its journey.

International Shipping

We currently do not ship internationally.

Estimated Delivery Times

Estimated delivery times begin once your order has been dispatched.

Australia

• Standard Shipping: 2–8 business days
• Express Shipping: 1–4 business days

Tracking Your Order

Once your order has been shipped, you'll receive an email containing your tracking information.

If you haven't received your tracking email within four business days of placing your order, please contact us and we'll be happy to help.

Incorrect Shipping Details

Please double-check your shipping address before completing your purchase.

If you've made a mistake, contact us as soon as possible. If your order hasn't yet been dispatched, we'll do our best to update your details.

Unfortunately, once an order has been shipped, we're unable to guarantee address changes.

Additional shipping charges may apply if a parcel is returned due to an incorrect address.

Lost or Delayed Parcels

Once your parcel has been handed to the shipping carrier, delivery is managed by them.

If your tracking hasn't updated for several days or your parcel appears to be lost, please contact us. We'll happily work with the carrier to help locate your order.

Damaged Orders

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

• Your order number
• Photos of the damaged product
• Photos of the packaging (if applicable)

We'll assess the situation and arrange a suitable solution as quickly as possible.

Split Shipments

Occasionally, orders containing multiple items may be shipped separately. If this happens, you'll receive tracking information for each shipment.

Questions?

If you have any questions about your order or shipping, we'd love to help.

Please contact us via our Contact page or email us at hello@thecreativekitty.com.au